Dear friends, this bag is made by hand. Bumps in transit may cause the lock to close. Please don’t worry about it. This is normal. Please follow the instructions in the figure below to fix it.
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We usually ship the item within 2-5 days after payment 24 hours.
We provide that all of the tracking number can be tracked,and you can track it on:17track.
The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
We accept ESCROW,Credit Cards,West Union,etc.
If you are not satisfied with our products,you can return it within 5 days when you receive it.
But you should bear the freight,after we receive the return parcel,we will refund to you or resend the item to you asap.
If you receive a broken item please contact us firstly, we will give you a discount on your next order,
even refund or replace a new one after check it. All products have been checked and packaged in good condition before shipping.
It is our duty to satisfied to you,and your positive feedback is very important for us.
After you received the parcel, if you are satisfied with our items and services,
please don’t forget to confirm received and give us a positive feedback with 5stars.
And if you have any problems with our items or services, please feel free to contact us firstly before you leave negative feedback.
We will do our best to solve the problems.